BMW of Roanoke is a luxury car dealership located in Roanoke, Virginia. The brand specializes in the production of high-end automobiles that boast superior performance, sleek styling, and advanced technology. With a broad range of new and pre-owned BMW models, this dealership is an excellent choice for drivers who demand excellence. Their state-of-the-art service center is staffed by experienced technicians who use genuine BMW parts and accessories to ensure that every vehicle performs at its best. Additionally, BMW of Roanoke is committed to providing exceptional customer service, offering personalized attention to each and every client. From sales to service, they strive to exceed their customers' expectations and make their car buying experience as smooth and enjoyable as possible. With a reputation for quality and innovation, BMW of Roanoke is a leading destination for luxury car buyers in the Roanoke area.
Amenities and More
- Delivery
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- Wheelchair-accessible car park
- In-store shopping
- Cheques
- Repair services
- Oil change
- Car wash
Reviews
Got my first BMW from here last week. Starr is an amazing sales person to work with. I’m so happy that his suggestion landed me into buying one of my dream cars! Very friendly and professional place. Thank you!
Let me tell you about Jim….he is a tremendous asset that honestly looks out for the best interest of the customer. I love my new car and have already planned for my next purchase down the road to be through him.
I have only been back to Park BMW (BMW of Roanoke) twice since buying my BMW from them. Buying the car was a great experience, which is why I gave 2 stars and not zero. The 1st time I went to the Roanoke BMW Service Center was for a simple oil change. The service technician was adamant that I needed to change (not bleed) my brake fluid. After some hesitation with me arguing that the braking system is a closed system and doesn't need to be "Changed", I reluctantly agreed. It did not need to be done. Then on my second visit, the complete audio system went out on the vehicle after only owning it for 6-8 months. No warning sounds, no radio, xm radio or bluetooth. After a $190 diagnostic fee, they wanted $5,800.00 to replace the audio amplifier AND the instrument cluster. They said that both needed to be changed or they could not help me. I, thankfully, got a second opinion and my BMW was completely repaired, out the door for $598.00 (with a warranty!) - I will not be back to BMW of Roanoke.
When I bought a used car from this dealer, Robert was honorable and professional salesman. Marin and Rick were also wonderful. I highly recommend this dealer and will work with them again in the future.
TERRIBLE EXPERIENCE!!!! I took my 2022 BMW 330i XDRIVE in today for an oil change and left with a terrible service experience! As soon as I get in my car to leave, I notice that the dashboard display says the hood is open. I was annoyed, but quickly opened and closed my hood and headed on my way. Not even five minutes later I get another message on my dashboard display followed by a dinging noise. I looked down and saw that it said, Adaptive Headlight Malfunction. I’ve never seen that message before and considering the only difference is that I took it to the BMW dealership, can only reasonably conclude that they were the responsible party. I called the dealership and talked to an individual. This gentleman said my car hadn’t been in the shop since July, and I told him I was there just a few minutes before. After some further questions about my service advisor, I asked about who would be responsible for paying for the diagnostic. I was instructed that since they didn’t perform any service related to it, that I would be. I disagree with their assessment and have taken to posting online to inform others how they handle their customers concerns. I ADVISE ALL WHO SEE THIS REVIEW TO AVOID HAVING ANY SERVICE PERFORMED BY THEM, NOR WOULD I BUT FROM THEM AGAIN!
My first car-buying experience could not have gone any more professionally or smoothly. I had to let go of a car that I had for 10 years and was very nervous about the purchase process. Starr and his colleagues completely eased my mind and really gave me the red-carpet experience as I went through the car-buying process for the first time. They answered all of my questions promptly and gave me plenty of time to make my decisions. Starr made me feel heard during the process and was so patient throughout the day I was there. I so appreciated his thoughtfulness and support. BMW of Roanoke has my utmost recommendation!
I was very happy with my experience at BMW of Roanoke on my recent used Land Rover purchase. Don was very cordial and helped with the process, even had the vehicle waiting since I had called ahead. I knew what I wanted and the process still took almost 4 hours, but that's understandable. Good folks and appreciate their time.
Huge THANK YOU to the service and sales team that assisted my wife on our road trip. While we did not service or buy our car at BMW of Roanoke, we needed help during a road trip coming home from VT, they were very gracious in offering assistance with using their charger for our new IX and gave a complimentary check of our IX system and even drove us to lunch while we used the dealership charger. We had an issue with EVGO in blacksburg and didn't know what else to do, so we called the nearest dealership. I wanted to personally thank the entire team for all their help and assistance.
Location
2012 Peters Creek Rd, Roanoke, VA 24017, United States
Hours
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Updating...
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